Delivery Policy

Pickup

• Provide accurate pickup details.
• Have the package ready at the agreed time.
• Ensure someone is available where required.
• Disclose special handling requirements before acceptance.

Delivery

• Provide accurate delivery and recipient information.
• Ensure the recipient is available and can access the delivery location.
• Understand that traffic, weather, road conditions, access, emergencies, and third-party delays may affect timing.

Failed Delivery and Redelivery

If a recipient is unavailable, an address is incorrect, access is unavailable, or a recipient refuses delivery, DBSE may contact the customer, attempt redelivery, return the package, or arrange another reasonable solution. Additional charges may apply for redelivery or return.

Proof of Delivery

Depending on the service, confirmation may include a recipient name, delivery time, location, signature, electronic confirmation, or other reasonable record. Confirm the available method with DBSE before booking if a particular proof is required.